Taking safety seriously
Bringing artificial intelligence to veterinary care requires the highest standards of clinical validity and governance.
Our developers work hand in hand with clinicians to ensure that every solution we build is clinically accurate and aligned with our purpose of improving the life of pets.
Built on robust clinical data
Vast quantities of vet-labelled data has been involved in the training of our products.
4 billion
data points
850,000
symptom checker sessions
500,000+
labelled pet images and videos
5 years
spent labelling data
Our clinical validation process
Our language model is validated by a three stage process. Each step has a series of criteria that that we benchmark our technology against.
This process helps ensure we are combining clinical and technological expertise every step of the way.
Phase 1: Automatic evaluation testing
We evaluate our language model against simulated conversations.
We provide an AI patient with a pet care scenario and our language model converses with them until it reaches an outcome.
That outcome is then evaluated for accuracy vs clinicians and competitors.
Our vets then manually rate the LLM conversations from our model against six set criteria.
Our model is rated on a scale from 1-5 for each, allowing us to set benchmarks and standards before release.
Phase 2: Clinical Validation
Illustrative stage 2 evaluation chart
Once live, a proportion of all user conversations are checked by vets and rated using the same criteria as stage 2.
At this stage, we can also collect wider metrics like customer satisfaction to ensure we’re not only delivering an accurate but also quality customer experience.
Phase 3: Continuous Validation
Practicing Ethical AI
We’re embracing the relationship between clinicians and technology, harnessing both of their powers to fulfil our mission of happier pets and people.
Our mission is our north star. Combined with the rigorous testing and clinical validation process outlined above, this ensures we are bringing technology to market that has pet health at its heart.
Contact us
Interested in working together? Complete the contact form and our team will be in touch.